Case Study: How did they change the process of issuing passports in the UK? Outlines the excellent process and explains how other organizations can learn from the example. The magic formula: Covid pressure Use an existing tool (Slack) and avoid coding Changing the process from serial to parallel Online service for other government agencies I’m usually …
How come British passports are suddenly issued quickly? Read More »
Last week I was invited to UK&I Government Summit hosted by Salesforce in London. It was an inspiring day starting with strategy highlights from the Dreamforce annual event, followed by sessions about enabling and broadening Government service with technology. I met engaging and enthusiastic people and came out with several “notes for myself.” Everybody is facing …
What upsets people in dealing with the governing agencies should become an inspiration and a work plan. I want to share an experience I had. At the national level, I hope it will have a happy ending. Life happens and challenges us My husband, Shahar, passed away a little more than 8 years ago. A …
As you have seen, I write briefly and only where there are interesting topics.
